Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
... That may appear as the truth to one personwill often appear as untruth to another person. But that need not worry theseeker. Where there is honest effort, it will be realized that what appearedto be different truths are like the countless and apparen
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.