Hearme, my chiefs! I am tired. My heart is sick and sad. From where the sun nowstands, I will fight no more forever.

Allthings at first appear difficult.

I liketo listen. I have learned a great deal from listening carefully. Most peoplenever listen.

Everyone speaks well of his heart, but no one dares to say it of his dead.

Youcannot truly listen to anyone and do anything else at the same time.

Step after step the ladder is ascended

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Takeadvantage of the ambiguity in the world. Look at something and think aboutwhat else it might be.

Thereare two sides to every question.

Theconventional view serves to protect us from the painful job of thinking.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

So longas a man is angry he cannot be in the right.