It is much easier to be a hero than a gentleman.

The ear tends to be lazy, craves the familiar and is shocked by the unexpected; the eye, on the other hand, tends to be impatient, craves the novel and is bored by repetition.

Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

Man must not check reason by tradition, but must check tradition by reason.

Blessed are they who have nothing to say and who cannot be persuaded to say it.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

If you wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted into energy,even so our anger controlled can be transmitted into a power that can movethe world.

People loan their trust, they don't give it.

I have discovered the art of deceiving diplomats. I speakthe truth, and they never believe me.