The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Knowingthat everything's futile but still fighting, still raging against the dying ofthe light that's what motivates me all the time ... If you hold that sense offutility in your head for too long, it can begin to eat into you. You canstill be aware of it

Power is no blessing in itself, except when it is used toprotect the innocent.

So longas a man is angry he cannot be in the right.

Thedeepest principle of human nature is the craving to be appreciated.

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Manmust evolve for all human conflict a method which rejects revenge,aggression, and retaliation.

The difficulty of speeches is what you are perpetually poised between the ciche and the indiscretion

In lifeprepare for the hard and all you will encounter will be the required or easy.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

The darkest hour has only 60 minutes