Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Symanpathy is a supporting atmosphere, and in it we unfold easily and well

Buyingis cheaper than asking.

Patriots always talk of dying for their country, and never of killing for their country

Never answer a letter while you are angry.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

Angels fly, because they take themselves lightly.

Truth is strengthened by observation and delay; falsehood by haste and uncertainity.

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

If Igive you an idea, and you give me an idea, we will each have two ideas.