We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

The means by which we live have outdistanced the ends forwhich we live. Our scientific power has outrun our spiritual power. We haveguided missiles and misguided men.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Opportunists take now for an answer.

It is only when men begin to worship that they begin to grow.

Old wood best of burn, old friend to trust and old authors to read.

In thebusiness world, everyone is always working at legitimate cross purposes,governed by self interest.

Adversity introduces a man to himself.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Well done is better than well said.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.