Greatideas often receive violent opposition from mediocre minds.

You canobserve a lot by just watching.

Conflictis the gadfly of thought. It stirs us to observation and memory. Itinstigates to invention. It shocks us out of sheeplikepassivity, and sets us at noting and contriving.

If you are standing upright, don't worry if your shadow is crooked.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

Weagree completely on everything, including the fact we don't see eye to eye.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

When the defects of others are percieved with so much clarity, it is because one possesses with oneself.

As contagion of sickness makes sickness, contagion oftrust can make trust.

If necessityis the mother of invention, conflict is its father.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.