Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

To start blindly with a statement is a sign of arrogance and narrow-mindedness,and will lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

A wise man has great power, and a man of knowledgeincreases strength.

Usesoft words and hard arguments.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

The greatest trust between man and man is the trust ofgiving counsel.

I'vealways felt that a person's intelligence is directly reflected by the numberof conflicting points of view he can entertain simultaneously on the sametopic.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

Bring ideas in and treat them royally,for one of them may be the king.

Words are like spears: Once they leave your lips they can never come back.

There isnothing more likely to start disagreement among people or countries than anagreement.

The prevalent fear of poverty among the educated classes is the worst moral disease from which our civilization suffers.