When the eyes says one thing, and the tounge another, a practised man relise on the language of first.

The evolution from happiness to habit is one of death's best weapons.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

In themiddle of every difficulty lies opportunity.

Kindness is a language which the deaf can hear and a blind can read.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

In thebusiness world, everyone is always working at legitimate cross purposes,governed by self interest.

Patience is something you admire in the driver behind you and scorn in the one ahead.

Power can be taken, but not given. The process of thetaking is empowerment in itself.

Not everything that is faced can be changed. But nothing can be changed until it is faced.

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.