Conflictcan destroy a team which hasn't spent time learning to deal with it.

Thefibers of all things have their tension and are strained like the strings ofan instrument.

Treatpeople as if they were, what they ought to be andyou help them become what they are capable of being.

You can be erudite with knowledge of others; you can be wise only with your wisdom.

He whocannot agree with his enemies is controlled by them.

A man without a smiling face must not open a shop.

Only hethat has traveled the road knows where the holes are deep.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The ability to laugh together is the essence of love.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Fromlittle acorns mighty oaks do grow.

Hatred does not not cease by hatred; but only by rule; this is the eternal rule.