If wemanage conflict constructively, we harness its energy for creativity and development.

You grow up the day you have first real laugh - at yourself

Kindwords can be short and easy to speak, but their echoes are truly endless.

One must be poor to know the luxury of giving.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

If you climb up a tree, you must climb down the same tree.

Informationis a negotiator's greatest weapon.

No onewould talk much in society; if he knew how often he misunderstands others.

A slyrabbit will have three openings to its den.

Hatred does not not cease by hatred; but only by rule; this is the eternal rule.

The service we render to others is really the rent we pay for our room on this earth.

If you could kick the person in the pants responsible for most of your trouble, youwouldn't sit for a month.