Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Nothing astonishes men so much as common sense and plain dealing.

To have a respect for ourselves guides our morals; to have a deference for others governs our manners.

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

Many a gem of wisdom have gone unsaid, because someone lacked ability to express it.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

They mayforget what you said, but they will never forget how you made them feel.

A man does not know what he is saying until he knows what he is not saying.