Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Power is the faculty or capacity to act, the strength andpotency to accomplish something. It is the vital energy to make choices anddecisions. It also includes the capacity to overcome deeply embedded habitsand to cultivate higher, more effective ones.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

The means by which we live have outdistanced the ends forwhich we live. Our scientific power has outrun our spiritual power. We haveguided missiles and misguided men.

All is riddle, and the key to a riddle is another riddle.

Throughconflict we get to unity.

Inbusiness, you don't get what you deserve, you get what you negotiate.

Peoplewho can't admit they are part of the problem, will never be part of itssolution.

What wesee depends mainly on what we look for.

Duty largely consists of pretending that the trivial is critical

Education makes people easy to lead, but difficult to drive; Easy to govern, but impossible to enslave

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.