People who invite trouble always complain when it occurs.

Kind wordscan be short and easy to speak, but their echoes are truly endless.

All that is sometimes needed to make you content with you lot is a bad dream.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Change meansmovement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Onemust talk little and listen much.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

All mankind is divided into three classes: those who are immovable; those who are movable; and those who move.

Symanpathy is a supporting atmosphere, and in it we unfold easily and well

Comedy is an escape, not from the truth but from despair; a narrow escape into faith.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.