Negotiatingmeans getting the best of your opponent.

Experience is a hard teacher because SHE gives the test first, the lesson afterwards.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Wordsare, of course, the most powerful drug used by mankind.

They may forget what you said, but they will never forget how you made them feel.

To everyanswer you can find a new question.

The sole advantage of power is that you can do more good.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Nearly all men can stand adversity, but if you want totest a man's character, give him power.

Dignity is a matter which concerns only mankind

A miserand a liar bargain quickly.

Constant repetition carries conviction.