Knowledge is of two kinds, we know a subject ourselves or we know where we can get information upon it.

Themore adaptability exists for a given kind of decision, the less risky it isto make plans for the future, and therefore the more likely it is that morepeople will make more plans in such areas.

You've gotto know when to hold 'em, know when to fold 'em know, when to walk away, knowwhen to run.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

You may give gifts without caring, but you can't care without giving

Whenyou lose, don't lose the lesson.

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Informationis a negotiator's greatest weapon.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Everything has it's beauty, but not every one sees it.

Flatteryis the infantry of negotiation.

It'snot the plan that is important, it's the planning.