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We mustbe part

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

The onesure way to

The onesure way to conciliate a tiger is to allow oneself to be devoured.

Peoplewho can't admit

Peoplewho can't admit they are part of the problem, will never be part of itssolution.

Agrievance is most

Agrievance is most poignant when almost redressed.

Well-managed,cooperative

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

The easiest,the most

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Don't beafraid of opposition

Don't beafraid of opposition. Remember, a kite rises against, not with, the wind.

Standingin the middle

Standingin the middle of the road is very dangerous; you get knocked down by thetraffic from both sides.

Anyonewho conducts

Anyonewho conducts an argument by appealing to authority is not using his intelligence,just his memory.

Anounce of mediation is

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

In oneof our concert

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Embracingconflict can

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

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