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Theproblem with communication is the illusion that is has occurred.

One ofthe lessons of history is that nothing is often a good thing to do and alwaysa clever thing to say.

Ifyou wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

The mostimportant things are the hardest to say, because words diminish them.

Youcannot truly listen to anyone and do anything else at the same time.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Speak whenyou are angry and you will make the best speech you will ever regret.

Thereward for always listening when you'd rather be talking is wisdom.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Afanatic is a person who can’t change his mind and won’t change.

Treat peopleas if they were what they ought to be and you help them to become what theyare capable of being.

Bekind, for everyone you meet is fighting a hard battle.